Grabe talaga ang mga callers. Hindi ka pa nga nagsasalita, galit na. Kasalanan bang maging isang Pinoy agent? Sabi ng TL mo “turn the customer around.” Sus, easier said than done. Minsan, meron talagang mga caller na parang caveman. Hindi makaintindi. O kaya naman ay hindi mo maintindihan.

Anyways, Mag-isip tau ng magandang sabihin sa mga irate nating callers. Ilan sa mga ito ay:

(Gayahin ang boses ni Yoda) “I sense much anger. Anger leads to hate. Hate leads to suffering. Suffering leads to the dark side!”
(In an indian accent) “Calm down, sir. Anger is not the path to enlightenment.”
(If you can’t understand what the caller is saying) “Let me just transfer your call to a caveman speaking operator.”
(Kung ayaw sabihin ni caller kung anong gusto niyang mangyari) “Let me just transfer your call to a psychic helpline.”
(Kung gustong makipag-usap ni caller sa supervisor) “Sorry sir, my supervisor doesn’t want to talk to you.”
(Kung sigaw ng sigaw si caller) “Tell me sir, were you abused as a child?”

Super rapport kahit irate si customer;;
customer calling in"My Phone is not working!!!Fix this Asap"!!!
Agent"Im sorry to hear about that Mr.Customer, But how are you doing today??
BooOoommm!!!heheh